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1-
Who is HabanoDirect.com ?
We are authorized wholesalers for Spain, Portugal and the
Eastern European countries since 1947. We have been Internet-based
since December
2001. In view of the top quality of our products, our excellent
prices, and our first-class service, we have become on of
the top 5 “Mail Order Cuban
Merchants on the Internet”. |
2-
Why are our prices the lowest on the Internet ?
Because we are wholesalers and our principal business is to
sell to other resellers in authorized countries. This is the
reason we buy large volume
merchandise at the best price.
Likewise, our philosophy consists in offering our customers
our best prices unlike other competitors who charge excessive
amounts and take
advantage of the difficulty of finding authentic Cuban cigars
in the Off-line market. |
3-
How can I be sure that you sell ‘authentic Cuban’
cigars ?
In the first place because HabanoDirect only markets Cuban
Cigars and in the second
place because our refund policy ensures that you will
get your money back immediately if you are not 100% satisfied
with your purchase. Completely guaranteed; you only have to
send us
back the original box. |
4- What
happens of I do not like the cigars you sent me ?
We will refund your money immediately or we will express ship
you another thoroughly checked box. However, it is totally
essential that you send
us back the original box. |
5- What
payment methods do you accept ?
Visa & MasterCard and very soon, Amex. You may also pay
via bank transfer if you wish to. |
6- Is
your website secure for credit card use ?
Absolutely. We feature an SSL server which we is managed by
the prestigious e-commerce firm, THAWTE. It enables us to
offer secure
communications by encrypting all data to and from our site.
Nobody may access your data except the card’s issuing
bank. |
7- How
long will it take before I receive my order ?
All incoming orders are shipped on the same day or the day
after reception, depending on the order entry time in our
server. In Europe, the shipment
lead time is 1 or 2 working days. In the case of America,
Asia, and the rest of the world, delivery takes from 3 to
5 working days.
If the shipment is done by AirMail (for Customs reasons),
delivery time is around 10 working days. |
8-
Will my order arrive in optimum conditions ?
Our greatest worry is for our customers to be completely satisfied
with their purchase. Our cigars are perfectly stored and conserved
in our industrial
caves at a temperature of 10º centigrade [50º Fahrenheit]
and a 68% humidity. We handle them carefully and package them
ingeniously, by
vacuum sealing the boxes, which enables the cigars to maintain
the freshness of a recently handcrafted cigar. |
9-Do
you ship to the US ?
Yes. We have assessed and tested several shipment methods
to the US and we have implemented a few months ago a new alternative
System that offer our customers increased security.
If you need further information regarding US shipment methods,
please contact us at contact@habanodirect.com |
10- What
about customs ?
We do not undertake any responsibility for any delayed shipment
deliver, taxes, or any further inconveniences caused by domestic
Customs
offices. Please understand that we are not in a position to
be fully aware of all regulations pertaining to customs offices
all over the world.
We assume that each customer is fully aware of the conditions
and regulations applied by its domestic customs system. |
11- Why
should I buy my cigars in HabanoDirect.com ?
Because :
1- We offer the BEST prices
2- We try to offer our customer the BEST service every day
3- Our products are of the BEST quality and, above all, because
they are ‘authentic Cuban cigars’
4- You will continually receive promotional offers and products
at a discount that only HabanoDirect may offer
5- In addition to being your cigar suppliers, we want to be
your friend |
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